If within five (5) years for the HealthPro Series and one (1) year for all Products with the exception of filters from the date of the original purchase by the end-user from the Authorized Dealer, the Product or any part thereof (with the exception of filters) is proved to be defective by reason only of faulty workmanship or materials, IQAir North America, Inc. will at their option repair or replace the part or product free of charge for labor and materials.
Obvious defects must be communicated to the Authorized Dealer within 10 days from the purchase date.
This warranty shall not apply to damage caused through misuse, wear and tear, neglect, unauthorized repair, to damage caused through installation, adaptation, modification or use in an improper manner or inconsistent with IQAir's operating and maintenance instructions, wear or deterioration due to environmental conditions or to damage occurred during transit.
IQAir North America, Inc. will not be liable under this warranty for any fault or damage arising from defective workmanship, if the product has been serviced, repaired or modified by any person other than IQAir North America, Inc. or if the manufacturer's serial label has been removed or tampered with.
All products returned for service or repair must be accompanied with a RA (Return Authorization) number. The RA number must be clearly visible on the external packaging. The absence of an RA number will delay the service or repair process. Any shipment to IQAir North America, Inc. without a RA number will not be accepted or will be immediately sent back to the shipper.
Therefore, please call the IQAir Solution Center to receive a RA number prior to shipment.
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